Privacy Policy

nanny nearest helps working parents find a compatible family to share a nanny with. This policy explains what we collect when you use the nanny nearest iOS app and this website, how we use it, and the choices you have.

1. Information we collect

Information you give us

• Account details: your first and last name, email address and password. Your password is handled by our authentication provider and is never visible to us in readable form.
• Matching preferences: your zip code, the weekday hours you need care, your desired start date, how many children you have, and whether you are searching for a nanny or already have one.
• Messages: the chat messages you send to families you've connected with.
• Reports: if you report a family, the reason you choose and a copy of your conversation with them.
• Your agreement to our Terms, including the time you accepted them.

Information created by the app

• Approximate location: we convert your zip code into approximate coordinates (the center of the zip code) to calculate the distance between families. We do not request or collect your device's GPS location.
• Connection and match activity: requests you send, accept, decline or block, and when you last read each conversation (used for unread badges).
• Account identifier: a unique ID assigned to your account.

We do not collect your contacts, photos, precise location, advertising identifier or payment information, and the app does not include third-party advertising or analytics SDKs.

2. How we use your information

• To create and secure your account and keep you signed in.
• To find and rank nearby families whose schedules complement yours.
• To deliver chat messages and match requests.
• To send notifications you've turned on, such as new matches and messages.
• To review reports, enforce our Terms and keep the community safe.
• To maintain, troubleshoot and improve the service, and to comply with legal obligations.

3. What other families can see

Matching is designed to reveal as little as possible before you choose to connect. Other families see your first name, your weekly schedule, your start date, the number of children and your approximate distance from them. They do not see your email address, last name, zip code or exact location through matching. Once you accept a connection, the other family can read the messages you send them in chat.

4. How we share information

We do not sell your personal information or share it for advertising. We share it only:

• With service providers that run the app for us. We use Supabase for authentication, database and real-time messaging, and Apple's location services to convert a zip code into coordinates. These providers process data only to provide their services to us.
• For legal reasons, if required by law, or to protect the rights, safety or property of our users, the public or nanny nearest.
• In a business transfer, such as a merger or sale, in which case we'll notify you and this policy will continue to apply to your information unless you're told otherwise.

5. Blocking and reporting

You can block a family from a chat. Blocking removes the conversation for both of you and prevents you from being matched again; the other family isn't notified. If you report a family, we keep a copy of the conversation along with your reason so we can review it, even though the conversation is removed from the app. Reports are accessible only to nanny nearest staff who review them.

6. Retention and deletion

We keep your information while your account is active. You can delete your account at any time in the app under Profile → Delete account; see Account Deletion for details. Deleting your account permanently removes your profile, match requests and messages (including the other family's copy of your conversations) and your sign-in account. Copies of conversations saved in a safety report may be retained for a limited period to handle the report, and backups may persist for a short time before being overwritten. We may also keep information where the law requires it.

7. Your choices and rights

• Access and correction: you can view and update your name and matching preferences in the app.
• Deletion: delete your account in the app, or email us at the address below.
• Notifications: turn them off in the app's settings or in iOS Settings.

Depending on where you live (for example California, Connecticut, Colorado, Virginia or the EU/UK), you may have additional rights, such as requesting a copy of your data, correcting it, deleting it, or objecting to certain processing. To exercise any of these rights, contact us below. We won't discriminate against you for doing so. We do not "sell" or "share" personal information as those terms are defined under US state privacy laws.

8. Security

We use industry-standard safeguards, including encrypted connections (HTTPS/TLS), access controls so each account can read only its own data, and secure on-device storage of your sign-in session in the iOS Keychain. No system is perfectly secure, so we can't guarantee absolute security. Please use a strong, unique password.

9. Children's privacy

nanny nearest is for parents and guardians and is not directed to children. You must be at least 18 to create an account. We don't knowingly collect information from anyone under 18. The app asks only for the number of children in your family, not their names, ages, photos or other details. If you believe a child has provided us information, contact us and we'll delete it.

10. Safety notice

nanny nearest connects families but does not employ, vet or background-check any family or nanny, and we are not a party to any arrangement you make. Use your own judgment when sharing personal information in chat, and consider meeting in a public place first.

11. International users

nanny nearest is intended for use in the United States. Your information is processed and stored in the United States, which may have different data protection laws than your country.

12. Changes to this policy

We may update this policy from time to time. If we make material changes, we'll post the new version here with an updated date and, where appropriate, notify you in the app or by email.

13. Contact

Questions or requests about your privacy? Email privacy@nannynearest.com.